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IT Helpdesk Support Officer | C&K Association

Brisbane - Northern Suburbs

IT Helpdesk Support Officer | C&K Association

  • 493797
  • Brisbane - Northern Suburbs
  • Information Technology
  • Permanent Full Time

About C&K: 

The Creche and Kindergarten Association Limited (C&K) is a not-for-profit early childhood provider with nearly 350 early childhood education and care services located across Queensland. C&K acknowledges that each child and family have unique early education and care requirements and so we provide a range of different programs including childcare, kindergarten, outside school hours' care and integrated services. 

About the opportunity: 

The primary purpose of the position of IT Helpdesk Support officer is to provide timely and effective IT support services to C&K employees, including provision of technical advice, problem identification, and troubleshooting. The IT Helpdesk Support Officer will assist with professional hardware and software support and maintenance to enable the continued provision of essential services in a timely, efficient and effective manner. 

About you:

  • Experience in providing technical advice, support and assistance to staff and management on a range of ICT functions. 
  • Proven ability to undertake a variety of ICT tasks and project-based activities that have impact on organisational objectives. 
  • Proven ability to work autonomously, use sound judgement and set priorities to achieve business objectives. 
  • Proven ability to communicate effectively, both verbally and in writing with a diverse group of customers on various ICT-related matters. 
  • Demonstrated ability to organise and prioritise work, managing multiple tasks and projects and function effectively as a self-directed co-ordinator of multiple initiatives 
  • Ability to identify technical issues, think laterally and apply analytical skills to develop appropriate options for resolution. 
  • Experience in contributing effectively to the IT team and the business, review and continuous improvement of ICT policies and processes. 
  • Experience supporting and utilising Microsoft 365 apps, ITIL Ticketing Systems and various enterprise applications.

The benefits:

C&K offers a number of benefits to its employees including:

  • Salary packaging options
  • Training and professional development, including study assistance
  • Priority access to C&K childcare and kindergarten services
  • Access to our Employee Assistance Program (EAP)
  • Paid Blue Cards (for permanent and fixed-term contract employees)

C&K is committed to an inclusive workforce and strongly encourages applications from Aboriginal and Torres Strait Islanders and people from culturally diverse backgrounds. 

All C&K employees are required to undergo background checks which include police checks. 

Please be aware that the Queensland Government’s COVID-19 Vaccination Requirements for Workers in a high-risk setting Direction requires all workers who enter, work in, or provide services in an early childhood education and care setting to be fully vaccinated for COVID-19.  This Direction applies to C&K. 

All C&K employees are required to undergo background checks which includes a police check. 

Please note the advertising closing date is indicative only. C&K reserve the right to close the advertisement before this date is reached. Therefore, it is encouraged that you submit your application as soon as possible. 

If this sounds like you, apply now! 

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