At C&K, our purpose is to make a positive impact on children’s lives. It’s what we’ve been doing for more than 115 years. Through evidence-based thinking, hard work and true compassion, we’ve built a trusted reputation as Queensland’s leading provider of early childhood education. And as a child safe organisation, we put children's safety and wellbeing at the heart of everything we do, creating nurturing spaces where children can learn, explore, play and grow.

Family Engagement Specialist

• Fixed-Term Full-Time opportunity
• 6 month pilot program with possibility of extension
• Flexible work options available
• Join a team led by someone who champions your development, encourages ownership, and creates space for you to grow and flourish

We are seeking a commercially minded and highly organised Family Engagement Specialist to join our Childcare team. As the first point of contact for families, you will play a critical role in driving enrolment growth, optimising occupancy outcomes and delivering an exceptional customer experience across our childcare network.

This role combines sales, stakeholder engagement, systems management and operational excellence to support families from initial enquiry through to successful commencement. Working closely with centre teams and key stakeholders, you'll leverage data, insights and process improvements to maximise service utilisation while ensuring a seamless and family-centred enrolment journey.

You'll help us shape the future of children in our care by:

• Managing and converting enrolment enquiries in a timely, professional and customer-focused manner
• Owning the family enrolment pipeline from enquiry through to commencement, ensuring a seamless experience at every stage
• Partnering with centres to develop transition and enrolment strategies that support occupancy and utilisation targets
• Preparing annual rolls and enrolment forecasts to support workforce and capacity planning
• Conducting audits of family files, enrolment records and master rolls to ensure compliance and data integrity
• Monitoring waitlists, demand trends and enrolment activity to maximise occupancy outcomes across services
• Proactively nurturing prospective families and following up leads to improve enquiry-to-enrolment conversion rates
• Analysing and reporting on utilisation, enrolment and conversion performance to support business decision-making
• Collaborating with Nominated Supervisors and centre teams to coordinate enrolments, transitions and service growth opportunities
• Identifying opportunities to streamline systems, improve processes and enhance the customer journey
• Supporting enrolment promotion activities, community engagement initiatives and local growth strategies
• Ensuring enrolment processes comply with immunisation requirements, court orders, funding guidelines and organisational policies

What you'll bring

If you're passionate about creating exceptional customer experiences and using data and systems to drive meaningful outcomes, we'll set you up for success.

We strongly uphold our child safety policies and procedures. To thrive and succeed in this role, you will have:

• Experience in a sales, customer success, enrolment, account management or service utilisation role
• Demonstrated success managing customer pipelines and converting enquiries into positive outcomes
• Strong stakeholder engagement and relationship-building skills, with a genuine passion for helping families
• Experience using data, reporting and insights to support decision-making and performance outcomes
• Strong organisational and time management skills, with the ability to manage competing priorities in a fast-paced environment
• High attention to detail and a commitment to process accuracy, compliance and continuous improvement
• Proficiency in Microsoft Office 365, with strong reporting and administrative capabilities
• Experience working with CRM, enrolment or customer management systems
• Knowledge of Kidsoft, Storypark and Child Care Now (highly regarded)
• Experience in process improvement, operational coordination or service optimisation (highly regarded)
• Knowledge of the Early Childhood Education and Care sector, including Child Care Subsidy (CCS) and related funding schemes (highly regarded)
• Valid Blue Card or Exemption Card, or the ability to obtain one

You will bring a passion for achieving long-term outcomes for children, families and communities, alongside a proactive, solutions-focused mindset. When you join C&K, you join a village of talented and purpose-driven people who collaborate to achieve meaningful results and make a lasting difference.